Redefining the CRM
The CRM of the future has arrived. It’s like a nervous system for your business, helping you respond to your customers automatically based on their actions.
Respondr automatically tracks customer actions on your website, including products and categories viewed, abandoned carts, searches, orders, and more. Respondr’s simple UI makes it easy for you to drill into your e-commerce analytics and make sense of your customers’ behavior.
Respondr turns analytics into action, allowing you to respond automatically to abandoned carts, purchases, site searches and more. You can also respond to inaction, such as customers who haven’t made a purchase in the last month, and to holidays, birthdays, and other time-based events.
Respondr makes it easy to automatically respond to your customers with complementary offers, similar products, and other personalized e-commerce recommendations. You can also track site searches and automatically send search results via email. Simply add our tracking code to your store and start responding!
Tracking your website visitors has never been easier. Every action a visitor takes on your site can be monitored in real-time and used to trigger personalized responses. Geographical location, browser and device usage, duration of visit, referrer, shopping cart items, order history, user details, and more are all available within Respondr’s easy-to-use interface.
Respondr gives you a complete analytics and messaging history of each customer, including website visits, abandoned carts, orders, products and categories viewed, website searches, messages sent, opens, clicks, and more. Best of all, you can easily use this customer analytics data to power your messaging campaigns!
Respondr automatically discovers and saves your products, including product name, sku, description, image, and product category. Easily track how many times a product was viewed, abandoned, and purchased during a specific time period and see which customers performed these actions. Incorporating product information in your email and other messages is also a breeze!
Respond to Action
Re-engage your customers with messages triggered by their actions. Easily personalize messages by including session data such as cart items, products viewed, order details and more. Creating and managing abandoned cart, product view, post-order and other autoresponder campaigns has never been easier.
Respond to Inaction
Re-engaging inactive customers is critical to your business survival. Respondr makes it easy to automatically respond to customers who haven’t logged in, made an purchase, visited the website, or performed other actions in a certain amount of time.
Respond to Time
Another powerful way to re-engage your customers is with recurring campaigns such as weekly specials, monthly newsletters, holiday promotions, birthday and membership offers and other time-triggered campaigns. Respondr makes it easy to schedule one-time and recurring campaigns with personalized content.
Use a simple, “logic-less” syntax called Mustache to personalize content and inject data into your email, SMS/MMS and Facebook messages. Easily include order details, products viewed, abandoned cart items and other dynamic content to maximize engagement. It doesn’t get easier than Mustache!
Automate your customer engagement across multiple channels.
Abandoned cart, search results, recommendations and other personalized emails.
Send automated text messages, images and videos directly to mobile devices.
Use Facebook notifications to re-engage your users and reach their friends.
Use Twitter direct messages to re-engage your Twitter followers.
Personalize your customer's onsite experience with behavior-triggered popups.
Post notifications to your Slack channel based on customer behavior.